We at Transcend are not public health experts. However, we know the dangers are real and are following the advice those experts give us. During this crisis we are available as follows:

1.Existing customers may be serviced remotely. We have considerable capability in that area. Please call if you need help.
2.We can handle video calls and normal phone calls. We will do our best to talk anyone through a problem. Often we can solve these on the phone. If we can't, we'll get to you as soon as it is safe.
3.We can have new or replacement equipment shipped directly to you and guide you through the setup if necessary.

Now for our contribution to this crisis - cleaning high touch surfaces of handheld equipment:

How to Properly Clean your Phone or Remote Control

From Universal Remote Controls these instructions apply to remote controls but work equally well on mobile phones and other handheld devices. Note: You often cannot remove the battery from a mobile phone.

With over 30 years of expertise in remote controls, keypads, and touch screen controllers, we know how to keep a user interface hygienic and clean. And now more than ever, good hygiene is very important! Below find some tips on how to best clean URC user interfaces. The CDC recommends frequent cleaning of high touch surfaces.
Stay safe everyone, clean your remotes & touch screens, and wash your hands!

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Use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items.

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Do not use any type of aerosol sprays, bleaches, or abrasives.

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Do not spray cleaners directly on the remote or screen surface.

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Avoid excessive wiping, which might cause damage.

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Unplug all external power sources, and cables. Remove any batteries. This is not always possible. Some devices, like mobile phones, may not have removeable batteries. Be careful not let liquids get inside the devices.

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Using a 70 percent isopropyl alcohol, wipe or dip a cotton cloth into rubbing alcohol, and use that to wipe down the entire surface of the controller. Do not get moisture into any openings. (Note that many lens cleaners are basically 70% isopropyl alcohol.)

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Use an alcohol soaked Q-Tip to carefully clean around buttons.

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Then, dry the remote with a lint-free cloth.

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Finally, reinstall the batteries.